Flexible booking options with transparent cancellation policies
If you are a foreign tourist planning to travel to Mongolia, you can cancel your trip 20-30 days before the start of the trip and we will refund your payment 100%.
Refund: 100% refund
If you cancel your trip 15 days before the start of the trip, we will refund 50% of your payment.
Refund: 50% refund
If you notify us 7 days before the start of the trip, we will not be able to issue a refund for certain reasons.
Refund: No refund
Reach out to our support team through chat, email, or phone
Fill out the contact form selecting cancellation request
We'll review your cancellation against the applicable policy
If eligible, refund will be processed to original payment method
5-7 business days
Original payment method
All major credit cards and PayPal