Cancellation Policy
Flexible booking options with transparent cancellation policies
Our Cancellation Policies
Flexible
If you are a foreign tourist planning to travel to Mongolia, you can cancel your trip 20-30 days before the start of the trip and we will refund your payment 100%.
Refund: 100% refund
Moderate
If you cancel your trip 15 days before the start of the trip, we will refund 50% of your payment.
Refund: 50% refund
Strict
If you notify us 7 days before the start of the trip, we will not be able to issue a refund for certain reasons.
Refund: No refund
How to Cancel Your Booking
Contact Support
Reach out to our support team through chat, email, or phone
Submit Request
Fill out the contact form selecting cancellation request
Review Policy
We'll review your cancellation against the applicable policy
Process Refund
If eligible, refund will be processed to original payment method
Refund Process
Processing Time
5-7 business days
Refund Method
Original payment method
Payment Types
All major credit cards and PayPal